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PRIVACY POLICY

A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies. Make sure you are following the legislation relevant to your activities and location.

Privacy Policy

Last updated: 14 October 2026

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1. Who we are
Pranic Healing Malaysia is operated by [Registered business name, SSM no.]. Our address is Zenith Corporate Park, Block B, 23A-2, Jalan SS7/26, 47301 Petaling Jaya, Selangor (“we”, “us”). This policy explains how we handle your personal data under Malaysia’s Personal Data Protection Act 2010 (as amended).

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2. What we collect

  • Your name, email address and phone number.

  • Your answers to our forms. Examples: why you want to attend, your preferred session date, and whether you can commit to attending.

  • Booking and payment records for classes and sessions. Card details are handled by our payment provider, not stored by us.

  • Website data from cookies and similar tools, such as pages visited and the ad that brought you to us.

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3. How we collect it

  • When you fill in a form on our website.

  • When you fill in a form inside a Facebook or Instagram ad.

  • When you message us on WhatsApp, email or social media.

  • When you register or pay for a session or class.

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4. Why we use it

  • To confirm and manage your booking.

  • To send you session details, reminders and directions by email or WhatsApp.

  • To answer your questions.

  • To tell you about upcoming sessions, classes and events. You can opt out at any time.

  • To measure and improve our advertising and website.

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5. Who we share it with
We do not sell your personal data. We share it only with service providers who help us run our services, and only for the purposes above. They are:

  • Wix: website, bookings and payments.

  • Meta: Facebook and Instagram ads and lead forms.

  • Zapier: transferring form data between our systems.

  • Google: advertising and analytics.

  • Our email and WhatsApp messaging tools.

Some of these providers store data outside Malaysia. When this happens, we rely on the provider’s own data protection safeguards. We may also disclose data where the law requires it.

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6. Cookies and ad tracking
Our website uses cookies and tracking tools, including the Meta Pixel and Google tags. These tell us which ads bring visitors and bookings. You can block or delete cookies in your browser settings. You can also manage ad preferences in your Facebook, Instagram and Google account settings.

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7. How long we keep it
We keep your data only as long as we need it for the purposes above, or as the law requires. After that we delete it or make it anonymous.

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8. How we protect it
We use reasonable technical and organisational steps to protect your data from loss, misuse and unauthorised access.

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9. Your rights
You can ask us to:

  • Show you the personal data we hold about you.

  • Correct data that is wrong or out of date.

  • Stop sending you marketing messages.

  • Withdraw your consent, or limit how we use your data.

To make a request, email contact@pranichealingmalaysia.com. We will reply within 21 days. If you don’t give us the data we need, we may not be able to confirm your booking.

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10. Children
Our services and ads are for adults. We do not knowingly collect data from anyone under 18 without a parent’s or guardian’s consent.

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11. Changes
We may update this policy from time to time. The latest version is always on this page, with the date it was last updated.

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12. Contact us
Email: contact@pranichealingmalaysia.com
WhatsApp: +60 12-202 8974


Address: Zenith Corporate Park, Block B, 23A-2, Jalan SS7/26, 47301 Petaling Jaya, Selangor

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